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Avaya, Tenfold to Deliver Better Intelligence

August 1, 2019

Tenfold’s telephony integration capabilities to feed customer interaction data directly into service and CRM management platforms

Avaya and cloud telephony integration specialist Tenfold are teaming up to connect call centers with service and customer relationship management (CRM) systems to feed client interaction activity directly into applications for retention and analysis. The intent is to improve operational efficiency and value through better customer support analytics, the companies say.