March 5, 2019
Global systems integrator offers advanced managed services with deep analytics and professional services
By Channelnomics Staff
Dimension Data is pushing beyond its roots of product reselling and integration services to offer next-generation managed services that boast advanced analytics coupled with industry-leading professional services.
The Lowdown: The Managed Services Platform offers near accelerated insight and reporting across multiple domains, locations, and technologies. Dimension Data says the next-generation service liberates IT and operations teams to focus on more strategic, value-add tasks such as improving the customer experience, maximizing cost efficiencies, and exploring emerging technologies.
The Details: Dimension Data says the new managed service platform includes:
> Automation Capabilities: Comprehensive analytics, service delivery, and process development with proactive, near-real-time performance visibility and control.
> Leading-Edge Agility and Scalability: The ability to scale in rapid business growth environments with minimized risk of downtime.
> High-Quality Client Experience: Dedicated client success managers to help adoption and fast response resolution, also providing continuous support for improvement and innovation, as well as the ability to tap into the expertise and capability of industry-leading experts.
> Cross-Technology Expertise: Deep expertise across multiple technology areas including networking, collaboration, security, customer experience, and enterprise applications leveraging strong global partnerships with leading technology vendors.
The Buzz: “Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations, while also allowing clients to take advantage of Dimension Data’s relationship with other NTT companies and best-of-breed solution providers,” said Bill Padfield, group COO of transformation and services at Dimension Data.
